Fast facts
* You usually must be notified at least 15 days before your loan servicing is transferred to a new servicer.
* During a 60-day grace period, you cannot be charged a late fee if you mistakenly send your mortgage payment to the old servicer and the new servicer cannot report to a credit bureau that payments were late.
* Write to the servicer if you think there are problems with your account. Mortgage servicers must respond promptly to written inquiries.
* Do not subtract any disputed amount from your mortgage payment. The servicer may consider this different amount to be a partial payment and declare the mortgage in default.
